Customer experience management (CXM) services company ResultsCX has appointed Superna Shanker as Global Chief Human Resources Officer (CHRO), effective October 2026. She’ll lead the company’s global people agenda, with a focus on leadership, talent, organisational capabilities and culture.
Shanker joins from Infosys, where she was Vice President, Executive Compensation and Equity Plans, and Head of HR for Edge Platforms from October 2024 to October 2026. In that role, she led executive compensation and equity transformation across the Infosys Group. As Head of HR for Edge Platforms, she also guided people and culture initiatives during the business’s shift towards an AI-led platform strategy.
Career at Infosys and Infosys BPO
Shanker spent more than two decades with Infosys and its business process management arm, Infosys BPO.
| Period | Organisation | Role |
|---|---|---|
| Before 2006 | Infosys BPO | Assistant Manager, Talent Acquisition |
| April 2006 to March 2011 | Infosys BPO | Practice Lead, HRD |
| March 2011 to March 2014 | Infosys | Senior Manager, HR Business Partner |
| April 2014 to September 2024 | Infosys | Vice President, Compensation and Benefits |
| October 2024 to October 2026 | Infosys | VP, Executive Compensation and Equity Plans; Head of HR, Edge Platforms |
| October 2026 onwards | ResultsCX | Global Chief Human Resources Officer |
As Vice President, Compensation and Benefits, she handled international compensation and benefits, incentive design, global mobility, pay benchmarking and budgeting. She supported mergers and acquisitions through HR due diligence and people integration, contributed to the relaunch of two major stock plans, and managed equity programmes across the Infosys Group in more than 30 countries.
As an HR business partner from 2011 to 2014, she supported more than 10,000 employees across nine locations in Infosys’ retail, consumer packaged goods, logistics and life sciences business. At Infosys BPO, she set up HR functions for new centres in China and the Philippines and led the people workstream for an Asia-Pacific restructuring.
She began her career at QAI as an HR executive and later worked as a consultant at Proactive Consultants. She has completed the Chief Human Resources Officer Programme at Wharton Executive Education and a leadership programme at Stanford Graduate School of Business. She also holds a postgraduate diploma in Business Management, specialising in HR Development, from Sri Sringeri Sharada Institute of Management.
