Nearly 70% of India’s Global Capability Centres (GCCs) remain stuck at the artificial intelligence pilot stage, unable to move proofs of concept into sustained enterprise use, according to a joint report released by Dell Technologies and Zinnov at the Dell Technologies Forum 2026 on 23 September.
The report, titled “India GCCs 2030: From Capability Centers to Agentic Transformation Engines”, draws on surveys and interviews with more than 50 senior GCC leaders across BFSI, retail, manufacturing and software. It attributes the pilot bottleneck to foundational gaps in data, legacy systems, governance and security controls.
India currently hosts more than 2,100 GCCs employing 2.36 million professionals and generating USD 98.4 billion in revenue in FY26. The report estimates that about 55% of routine GCC work is exposed to AI-led automation, with nearly 60% of the workforce needing reskilling by 2030. Around 70% of GCCs already have a defined AI roadmap or charter, and Indian GCCs account for roughly 28% of global GCC AI talent.
Manish Gupta, President and Managing Director, Dell Technologies India, said the most influential GCCs of 2030 would be judged not by the number of AI initiatives they launch but by their ability to “industrialise AI responsibly and at scale.”
The report frames a shift in how GCC performance is measured, from the volume of AI pilots to the ability to run them in production. Sidhant Rastogi, President, Zinnov, said centres that build the right data, technology, governance and talent foundations now would move from being capability centres to enterprise transformation engines. The report also notes that agentic AI workflows can consume between 10,000 and 500,000 tokens per workflow, sharply raising compute and tooling costs at production volume.
