Firstsource Solutions has appointed Shamita Mukherjee as its new Chief Human Resources Officer (CHRO), as of May 5, 2025.
In her new role, Shamita will oversee people enablement in accordance with the company’s plans for the future. Her efforts will be geared towards driving agile workforce strategies, cultivating future-ready skills, and furthering a culture that embraces continuous learning, adaptability, innovation and a growth mindset.
“Firstsource is at a pivotal point in its ptrajectory, and people enablement is a key lever that will help propel us forward into the future we want to build. I am delighted to welcome Shamita on this transformational journey with her robust experience in people management,” shared Ritesh Idnani, Managing Director and Chief Executive Officer (CEO) at Firstsource. “She will play an integral role in shaping that enablement, bringing in best practices, leveraging technology, and fostering a culture rooted in employee-centricity and engagement.
“Aligned with our UnBPOTM approach for the future of work, Shamita will help ensure our people strategy evolves alongside rapid technological change, balancing the power of automation with the strength of human potential to build a workforce defined by adaptability, innovation, and growth,” Idnani added.
Mukherjee herself is quite excited about the new chapter in her life. “I am very excited to join Firstsource at this juncture when the industry needs to radically transform itself, especially in its people structures and practices. With its UnBPOTM strategy gaining traction, I’m enthused to define and lead people practices that complement this transformation,” she explained.
Before Firstsource, Mukherjee was a part of Infosys BPM, having joined the company as its CHRO in October 2024. This was not her first stint with Infosys BPM, as she was also the Head of International HR for the company from 2001 to 2003. Moreover, Mukherjee worked for Infosys for over 12 years, having joined the company in June 2012 as the Senior Vice President and Global Head of Total Rewards. In September 2022, she became the CHRO of Infosys’ subsidiary companies.
In the past, Mukherjee has also worked for companies like Mercer, Think Harbor Consulting, IonIdea, LG Electronics, and Titan. She is a graduate of XLRI Jamshedpur, with specialisation in personnel management and industrial relations. Additionally, she pursued an executive programme on leadership and innovation, with a focus on business administration and management from Stanford University Graduate School of Business from 2016 to 2017.