ServiceNow has cut several hundred jobs in a global restructuring that started the week of July 27, 2026, with teams in India among the first to be affected. The US enterprise software major employs roughly 30,000 people worldwide, and the company describes the reduction as a “low single-digit” percentage of that base.
The cuts land at an awkward moment. ServiceNow just posted quarterly results that beat Wall Street expectations, and CEO Bill McDermott has publicly committed to ending 2026 with the same total headcount the company started the year with. That math only works if hiring in one area offsets cuts in another, and that’s exactly what’s happening. ServiceNow is simultaneously trimming roles it considers redundant and hiring aggressively for AI-focused positions, alongside absorbing headcount from its recent Armis and Veza acquisitions.
A ServiceNow spokesperson confirmed the restructuring in a statement: “We are driving efficiencies across the business, actively investing in and hiring for AI-focused skills, and managing headcount with discipline to end 2026 where we started.”
In other words, some roles are going away because AI tools now do the work. At the same time, new roles are opening up because someone needs to build and manage those tools. Affected employees don’t get much comfort from the net-headcount framing, especially when notifications reportedly went out over early-morning calls and calendar invites.
India matters here more than the topline number suggests. ServiceNow runs major development and support centres in Bengaluru, Mumbai, Gurugram, and Hyderabad, and its India workforce is among the largest of any country where it operates. When restructuring hits “first” in India, as multiple reports have indicated, it signals how central Indian engineering and support teams have become to ServiceNow’s cost base, not how peripheral they are.
