Infosys has won a contract worth more than $500 million from US-based Truist Financial Corp. to set up and operate a Global Capability Centre (GCC) in Hyderabad, the largest such engagement the IT major has ever signed.
The five-year deal will see Infosys build, run, and eventually transfer the centre to Truist under a build-operate-transfer (BOT) model, with the facility expected to employ around 4,500 people at full scale, according to a Mint report citing two people familiar with the matter.
Infosys won the contract in March 2026 and is expected to begin operations in the coming months. In the first phase, the company plans to hire about 2,000 employees, including senior leadership roles. Beyond traditional IT services, the centre will also support back-office functions across finance, human resources, and sales operations for the North Carolina-based bank.
The engagement extends a two-decade-long relationship between the two companies. Truist Financial, the seventh-largest bank in the United States by assets, reported revenue of $20.52 billion last year. For Infosys, the deal is expected to generate at least $100 million in revenue, equivalent to roughly 0.5% of incremental revenue in the current fiscal year.
The centre is being designed as an “AI-first” facility, leveraging Infosys’s Topaz platform to embed agentic AI across operational workflows. The approach builds on the company’s AI-First GCC Model, unveiled in November 2025, which positions GCCs as strategic innovation hubs rather than captive support centres.
The Hyderabad GCC adds to an already expanding national footprint. According to Nasscom, India hosts more than 1,760 GCCs, with Bengaluru leading at 875 centres and Hyderabad at 355. The industry is projected to grow to 2,200 GCCs by March 2030, becoming a $105 billion market. Major banks, including Bank of America, Citibank, and JPMorgan Chase, already operate in India GCCs employing around 10,000 people each.
The deal lands at a complex moment for Infosys. The company is facing a projected 0.75 to 1% revenue impact from its exposure to Daimler, with earlier reports indicating potential losses of around $150 million linked to Daimler and Mercedes-Benz, two of its top five clients. Infosys closed FY26 with revenue of $20.16 billion, up 4.57% year-on-year.
For Hyderabad’s talent market, the addition of 4,500 GCC roles will tighten an already competitive landscape. Compensation, retention, and senior leadership hiring will be the immediate areas to watch as Infosys begins ramp-up. The pace of hiring, the leadership team for the centre, and the eventual transfer timeline to Truist will be the next markers for the deal’s execution.
