ThePeoplesBoard had the opportunity to get up close and personal with Susmita Malik, Vice President – Human Resources, India at [24]7.ai. With over 30 years of HR leadership, Susmita brings a rich understanding of people strategy and organizational dynamics.
Throughout her career, she has led award-winning initiatives in People Management, DEI, and CSR, earning accolades from Great Place to Work and UN Women. Her focus has consistently been on building strong workplace cultures that drive sustainable growth and business impact.
In this interview, Susmita reflects on the challenges of managing a multigenerational workforce, and how leaders can strike the right balance across age groups, expectations, and work styles. She also shares actionable insights on workplace inclusion, gender equality, and the evolving role of HR in shaping culture. Don’t miss her closing thoughts for HR leaders on what it truly takes to build and sustain a thriving company culture in today’s ever-changing world of work.
Don’t miss this powerful conversation. Watch the full interview!
