PB Partners, the offline distribution business of Policybazaar, has appointed Gandharv Shah as Head of Human Resources and Training.
In his new role, Shah will oversee recruitment, capability development, performance management systems, and large-scale training programmes designed to enhance advisor productivity and engagement.
His mandate also includes aligning people strategies with business objectives as the company strengthens its physical distribution presence alongside Policybazaar’s digital platform.
Shah joins the organisation from Aditya Birla Capital Limited, where he held senior HR leadership responsibilities, including roles focused on compensation and benefits as well as HR for direct marketing operations.
His appointment comes at a time when PB Partners is accelerating its growth within India’s insurance distribution landscape.
Bringing over two decades of experience across banking, financial services, and consumer-facing industries, Shah has previously worked with organisations such as Kotak Mahindra Bank, ICICI Bank, and Hero MotoCorp. Throughout his career, he has led initiatives spanning talent management, performance frameworks, organisational development, and workforce strategy.
PB Partners has been expanding its advisor network to increase reach in tier-two and tier-three markets, positioning itself as a hybrid distribution model within India’s competitive insurance sector. Strengthening HR processes and structured learning systems is expected to play a key role in maintaining service quality and operational consistency at scale.
An alumnus of Management Development Institute, Gurgaon, Shah is recognised for linking compensation strategies to measurable business outcomes and implementing structured learning interventions across distributed sales teams.
The appointment reflects PB Partners’ growing emphasis on training-led expansion and building a robust talent framework as it enters new markets and broadens its product offerings.
