According to the Deloitte India GCC Culture Sensing Report 2025, 81% of financial services Global Capability Centres (GCCs) in India are offering robust skilling and development pathways.
The report surveyed 100 GCCs across five major sectors: technology, financial services, consumer, life sciences and healthcare, and energy. The findings shed light on the increasing emphasis on developing culture-first, talent-driven workspaces.
With an overall culture index of 82 out of 100, GCCs across the sectors have showcased their emphasis on people-first strategies. Employment emerged as the strongest cultural suit at 89, followed by ethics at 85 and growth at 84. The financial service sector’s emphasis on skilling highlighted its commitment to building a future-ready workforce.
“Our study of 100 GCCs reveals inclusivity and ethics as strengths, with scores of 90 and 85. Financial services and technology GCCs show the most consistent empowerment, while consumer and energy reflect uneven maturity. Agility and innovation remain the weakest,” said Saurabh Dwivedi, Partner, Deloitte India. “Only 23% score above 80, compared with 95% for inclusion. The next frontier is clear: embedding innovation and performance discipline to transform India’s GCCs into resilient, future-ready organisations on the global stage.”
Out of the surveyed organisations, about 95% rated high in empowerment and inclusion, thanks to transparent policies, equal opportunities, and robust CSR initiatives. GCCs are also combining diversity and inclusion, with wellness initiatives, collaborative leadership, and psychological safety to improve the overall workplace experience.
That said, the Deloitte report also pointed out the areas in which the GCCs are still lagging.
Issues like favouritism, promotion biases, wage competitiveness, and limited access to advanced tools remain persistent in GCCs across sectors. Moreover, with a low average of 74, agility emerged as an area in need of attention. In fact, only about 23% of the GCCs showcased high adaptability in the report, indicating resistance to change that might result in slow innovation and responsiveness. This is especially true in sectors lagging behind in learning maturity, unlike financial services.
Deloitte’s own GCC network, which positions India as a global epicentre of innovation and transformation, had about 1,700 centres operating by FY24. With 1.9 million employees and a revenue of US$64.6 billion, India is all set to reach the 5,000 mark, reaching tier II and III cities. To make the transcription smoother, the GCCs need to standardise wages, advance gender parity, and accelerate workforce development.
